privacy
How can I submit crash reports to you?
2016-03-14 18:09 Stored in:Help
For me to receive and react on application crashes, I need you to share crash reports with me, the app developer.
If you are using a beta version of TrailRunner touch, crash data is automatically sent to me but not if you are using the version from the app store.
For the latter, please go to the Diagnostics section of the Privacy settings and make sure that I can receive crash data.
To share crash data with iOS developers
Sending Other Crash and Low Memory Reports
Some special types of crash reports are not automatically being sent to me. For example low memory crashes.
You can retrieve crash reports from your device and send them to me via email by following these instructions.
If you are using a beta version of TrailRunner touch, crash data is automatically sent to me but not if you are using the version from the app store.
For the latter, please go to the Diagnostics section of the Privacy settings and make sure that I can receive crash data.
- In Settings, tap Privacy.
- Scroll to the bottom and tap Diagnostics & Usage.
- If necessary, tap the Share With App Developer switch to enable it.
Sending Other Crash and Low Memory Reports
Some special types of crash reports are not automatically being sent to me. For example low memory crashes.
You can retrieve crash reports from your device and send them to me via email by following these instructions.
- Open Settings app
- Go to Privacy, then Diagnostics & Usage
- Select Diagnostics & Usage Data
- Locate the log for the crashed app. The logs will be named in the format:
_ _ - Select the desired log. Then, using the text selection UI select the entire text of the log. Once the text is selected, tap Copy
- Paste the copied text to Mail and send to an email address as desired